Teams and Team Building

Chapter 18 Work Teams and Team Building Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com. Learning Outcomes ▪ Difference between stable teams and teaming ▪ Various types of teams. ▪ Difference of a virtual team as compared to conventional types of teams. Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com After completing this chapter, the student should be able to understand: Learning Outcomes ▪ Various approaches for building team performance. ▪ Common characteristics of successful teams. Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com ▪ Various organizational barriers to effective team building. Team Defined (Katzenback & Smith, 1993) Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com ▪ Small group of people committed to a common purpose, who possess complimentary skills and who have agreed on specific performance goals for which the team members hold themselves mutually accountable. Operating Room- Is this a team? Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com Teaming ▪ “Teamwork on the fly” ▪ Common in health care where clinicians work together on a specific case or patient, then form new configurations of clinicians for the next patient Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com ▪ When people with different skills come together quickly to solve a specific problem, then disband Popularity of Teams Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com ▪ Teams are very popular in the workplace ▪ Almost every organization uses some form of problem-solving team. The most common being the self-managing work teams, which are used in 78 percent of the Fortune 1000 companies. Types of Teams • Parallel teams • Project teams • Management teams Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com • Work teams Virtual Teams ▪ Unlike conventional teams, a virtual team works across space, time, and organizational boundaries through various communication technologies. ▪ 70% of workers work remotely at least one day per week (Lipnack & Stamps, 1997; Browne, 2018) Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com ▪ Because of advances in communication technologies, a new kind of team, the virtual team, has emerged. Building Team Performance ▪ Eight steps to building team performance: 2 • Select members based on skills and skill potential, not personality 3 • Pay attention to first meetings and actions 4 • Set clear rules of behavior Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com 1 • Establis h urgency and direction Building Team Performance 6 • Challenge the group regularly with new information 7 • Spend time together. 8 • Use the power of positive feedback, recognition , and reward. Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com 5 • Set and seize upon a few immediate performance -oriented tasks and goals. Barriers to Effective Teamwork Lack of management support Lack of resources Lack of leadership Lack of training Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com ▪ The barriers to effective teamwork fall within four categories: Team Performance Curve Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com Katzenbach, J. R., & Smith, D. K. (1993). The wisdom of teams: Creating the high-performance organization (p. 84). Boston, MA: Harvard Business School Press. McKinsey & Company. Used with permission. Effective Teaming Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com Modified from Edmondson, A. C. (2012). Teamwork on the fly. Harvard Business Review, 90(4), 72–80. Common Characteristics of Successful Teams ▪ Defined roles ▪ Open and clear communication ▪ Effective decision making ▪ Balanced participation Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com ▪ Clear goals Common Characteristics of Successful Teams ▪ Managed conflict ▪ Positive atmosphere ▪ Cooperative relationships ▪ Participative leadership Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com ▪ Valued diversity
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