As a part of your course grade, each student is required to submit a research paper/project concerning a service management organization. Reference sources can be found primarily on the Internet and in the Main Campus Library. Each reference should be lis

As a part of your course grade, each student is required to submit a research paper/project concerning a service management organization. Reference sources can be found primarily on the Internet and in the Main Campus Library. Each reference should be listed in a bibliography at the end of the paper. Term Paper Format Sections Title Page (Title of your research paper, date, my name and your name) Main Body of the Report (see page 2 for specific criteria