BUACC5931 : Job Satisfaction in the Banking Industry – Case Study Case Study : Job characteristics..
Case Study :
Job characteristics are believed to have an impact on stress and well-being at work (Karasek & Theorell, 1990). The demands of the job on the one hand and the extent to which you have control over your own activities (decision latitude) on the other, are two factors which together define how stressful a job is. Those jobs which are high demand, but offer limited control, are considered to be high-strain and carry an increased risk of job dissatisfaction, stress and burnout.
Based on this theoretical framework, the Union of Belgian Banks sent out a research call to several institutions, with a bidding process based on criteria such as quality of the proposal, timing, and – above all – budget. The aim of the research was to carry out quantitative research to investigate the relationship between job characteristics and job satisfaction in all Belgian banks at individual level. But in order to do this effectively, several methodological issues needed to be resolved during the research process.
First of all, a research consortium was selected to conduct the research, or more precisely, the two highest ranked bidders were asked to jointly undertake the research. The two competing research institutes, a private company specialising in stress at work and the Katholieke
Universiteit Leuven (Belgium), were required to co-operate and develop a level of trust in order to conduct the research. For example, both research institutes had different ideas as to which scale should be used in the questionnaire. They could not just combine the scales or include both scales, simply because they are supposed to measure the same concept. Furthermore, this would also make the questionnaire too complex. Therefore, the research institutes had to combine their knowledge, look for compromises and jointly work on a shared vision, which is, to say the least, rather time consuming……
Q1: Sample size
The sample size for this study is fifteen thousand employees selected from a total of sixty-nine thousand bank employees (about 21% of the employees). Discuss the advantages and disadvantages of having a sample of this size. What factors should be considered in decision on sample size?
Q2: Sampling method
To find the relationship between job characteristics and job satisfaction at employee individual level, this study randomly selected from employees from each of the participating banks. What is the current method of sampling? What are the advantages and disadvantages of the current sampling method?
Q3: Sampling method
One of the shortcomings of the current sampling method is the high cost of data collection. What are your suggestions to improve the sampling methods?
Q4: Procedure of data collection
In this study a Self-completed questionnaire was created and send out to the respondents. Discuss some of the problems in the process of data collection and how to address them in future study
Q5: Secondary data
In any quantitative study we want to believe that the sample selected is a representative sample of the true population. One of the methods to check representativeness is to use Secondary Data.What secondary dataset can be used to check the representativeness of the sample and how can it be used?