Critically analyze the strengths and weaknesses in the delivery of human services to remote… 1 answer below »

Skills for Regional and RemoteHumanitarian ServicePractice






2000 words


The document will be typed

· 12 pt. Font

· 1½ or Double spacing

· Wide margins

Assessment criteria:

· Evidence of wide reading

· Academic writing

· Demonstrated comprehension of the literature and synthesis of theory with practice.


Critically analyse the strengths and weaknesses in the delivery of human services to remote communities viaface to face and virtual service models. Identify within each approach the challenges for the humanitarian services worker and professional development strategies for improving regional and remote skills.

In considering each approach select the following population groups or service needs.

Domestic Violence services for women in remote and regional Australia

Essay Structure in Steps:

· Step 1: Introduction about the Domestic Violence services for women in remote and regional Australia

· Step 2: Services to be offered

Consider what part/s of the service is suited to face to face or virtual service delivery?

Make a table e.g.

Parts of Services


Counseling yes yes

Education yes yes

Community Development yes no


Face to Face











Community Development






· Step 3: Give evidence of your critical reading by answering the questions provided below:

a) What have some authors written about the advantages and disadvantages of each type of service model?

b) What do you think about their positions?

c) Does this fit with the service you have selected for the essay?

d) Has technology come further since the article was written?

e) Is there a research that supports the arguments proposed in the literature? Critique the research that supports the author’s argument.

f) What position do you take in relation to ideas raised in the literature?

g) Is there a bias in the readings in favour of one type of service delivery over another?

· Step 4:Strengths and weakness of face to face service delivery

a) What is face to face service delivery?

• e.g. this could be where staff live and work within the community or where staff undertake remote community visits to deliver services.

b) What are the benefits of delivering services face to face?

• To the client, for the worker

c) What are the challenges of delivering face to face services to remote areas?

• e.g. Cost, staff recruitment and retention, staff skills and resilience, culture and language, occupational health and safety, work/life balance

· Step 5:Strengths and weaknesses of virtual models of service delivery

a) What is virtual service delivery?

e.g. phone, online, skype

b) What kind of services can be enhanced by technology?

Accessing information through the internet (community and client empowerment), Apps, social media (connections and groups)

c) What type of service is most suited to ICT?

e.g. counselling? Meetings? community work?

d) What are some assumptions when relying on ICT to deliver a service?

e.g. internet access? Speed, cost, confidence

e) Some things to think about– confidentiality, transparency, accountability.

· Step 6:Combination of approaches

Would there be benefits realised through combining face to face service delivery with other technology?

Not just simply one approach or the other.

· Step 7: The human services worker and the organisation

Now that you have considered the pros and cons of the type of service model to your population or issue, consider the second partof the question.

A) What challenges are there for the human services worker in delivering services face to face and virtual?

B) What approach could the organisation take to support and develop the skills of the worker in either the face to face or virtual service delivery?

· Step 8: Conclusion

· Step 9: References

MUST use the sources given below to structure the Essay. Moreover, Essay must be in Academic Writing Format and Reference must be in APA 6th style (minimum 8 references)

· Briskman, L. (2014). Social work with indigenous communities : A human rights approach (2nd ed.). Annadale, N.S.W.: Federation Press.

· “Rural , regional and remote social work: Practice research from Australia” by Howard, Katrak, Blakemore and Pallas (2016).

· Alston, M., (2009)Innovative Human Service Practice: Australia’s changing landscape. Palgrave Macmillan. South Yarra.

Rural, Regional and Remote Social Work: Practice Research From Australia. Authors:Howard, Amanda
Katrak, Meaghan

· Blakemore, Tamara

Pallas, Phillip.
Publication Information:London: Routledge. 2016

· Putt, J. (2017). Women’s Specialist Domestic and Family Violence Services: Their Responses and Practices with and for Aboriginal Women : Key Findings and Future Directions. ANROWS.

· Reamer, F (2013) Social work in a digital age: ethical and risk management challenges. Social Work Vol 58. 2. p163. Oxford University Press

· Rural and regional developments in social work higher education / Margaret Alston. – pp.107-121.
Source:Australian social work. – v.60, no.1, March 2007.

Database/Web site direct link,uid&db=azh&AN=24152862&site=ehost-live

· Social work in rural areas: a personal and professional challenge / Rosemary Green. – pp.209-219.
Source:Australian social work. – v.56, no.3, September 2003.

Database/Web site direct link,uid&db=aph&AN=11189118&site=ehost-live

· Power, status and marginalisation: rural social workers and evidence-based practice in multidisciplinary teams / Angela Murphy and John McDonald. – pp.127-136.
Source: Australian social work. – v.57, no.2, 2004.

Database/Web site direct link,uid&db=eoah&AN=10605544&site=ehost-live

· The diversity of ‘backyard social work’ and lessons from afar / Mel Gray. – pp.361-364.
Source:Australian social work. – v.59, no.4, December 2006.

Database/Web site direct link;res=APAFT;search=dn=200701692


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